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Urgent Service Advisory: Microsoft 365 Outage – Temporary EDI Service Arrangements Very Important

Dear Valued EDI Customers,

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Important
By submitting the form, we agree to be bound by the Terms and Conditions of Westports (e-Terminal Plus) which contains Disclaimer and Exclusion of Liability Provisions in favour of Westports Malaysia. Westports CSIT team shall process this application form and respond within (1) working day from date of receipt provided via email if all information is complete and free from error.
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Urgent Service Advisory: Microsoft 365 Outage – Temporary EDI Service Arrangements

Dear Valued EDI Customers,

Please be informed that we are currently experiencing an ongoing Microsoft 365 service outage, which is affecting our email communication and consequently impacting our EDI services.

As a temporary alternative, we kindly request all customers to use the ETP (e-Terminal Plus) to submit or update the following transactions:

  1. Export Booking

  2. Loading / Discharging Updates

  3. Electronic Delivery Order (eDO)

Please also be advised that outgoing EDI transmissions are affected, including but not limited to the following message types:

  • VERMAS

  • CODECO

  • COARRI

These outgoing EDI messages may experience delays or interruptions due to the ongoing email service disruption.

Microsoft is actively working to resolve the issue. We will provide further updates once the services have been fully restored.

We sincerely apologise for any inconvenience caused and appreciate your patience, understanding and cooperation during this period.

Thank you.

Westports EDI Support Team